The key to responding to reviews on a Google My Business listing is professionalism. It's important to show that your business takes customer feedback seriously and regrets losing the business of any unhappy customers. Having examples of responses to Google reviews at the ready can be a big help in managing customer feedback. Broadly has the tools that business owners need to improve their company profile, optimize their ads for local searches and Google Maps, and manage customer feedback.
Here are 25 examples of responses to Google reviews that you can use for your business in different industries. When it comes to search engine optimization (SEO), it's important to note that there are certain search situations in which Google only shows companies with ratings above 4.0. This means that it's important to take a proactive role in managing reputational information in order to influence the ranking of searches. In addition, you can respond to each review from a dashboard if you have multiple locations or manage several businesses with Google Business Profiles.
Sign in to your Google business profile and select “Settings” and then “Notifications” to enter your email address and select each type of review to receive automatic notifications. When potential reviewers see that the company interacts with all the comments, they may be more considerate when it comes to sharing negative feedback, hoping that the company will participate and try to resolve the problem. Having a Google business profile and having an account on Google Maps means that everyone can leave their opinions about your products or services that are publicly available. Getting your small business to appear on Google is one of the most important things you can do for your business if you want to appear in online searches.